niko+ava accepts american express, mastercard, visa, paypal and amazon payments.
we have limited stock of items listed on our site so we will inevitably sell out of products. if we are out of stock on an item that you've ordered, we will notify you via e-mail. any changes will be reflected in your order total as well as your shipping confirmation.
orders placed monday-friday before 5 pm est will begin processing that day, excluding holidays, and will ship within 1-2 days pending availability and credit verification. all orders placed after 5 pm est will begin processing the next business day, and ship within 1-2 days. orders placed on friday after 5 pm est will begin processing on the following monday. niko+ava will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
orders are shipped with USPS.
for international shipments, the receiver will be responsible for any/all taxes and customs duties. express international shipping can take 6-10 days and shipments can be held in customs. niko+ava is not responsible for international shipments lost in transit.
returns are accepted for store credit/exchange. returned merchandise must be unused and in their original condition with tags. once we have received your return we will process store credit/exchange within 2 business days. store credit expires after 6 months.
returns must be pre-approved and received within 14 days of order date. In order to return an item please email us first at: firstname.lastname@example.org.
not eligible for return are: swimwear, underwear, tights, socks, hair accessories, and stuffed toys.
all discounted merchandise is final sale - no returns, exchanges or store credit given.
you will be responsible for the return shipping costs. Shipping costs are non-refundable.
all international orders are final sale and are not eligible for returns due to the length of international delivery.
niko+ava will neither sell nor share your information with outside companies or third parties. we will never disclose your personal information to any organization or individual except when required by law. we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. if you forget your password, you can request that it be emailed to your email address. niko+ava will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.